Battery recall · Santa Cruz
Santa Cruz Heckler 9 — 720 Wh battery
The risk: The battery may short-circuit and catch fire, risking burns and property damage.
What to do: Stop using the e-bike, disconnect the battery from the bike and charger, check whether your battery is affected using Santa Cruz’s instructions, and register for a replacement. Keep the downtube cover. Don’t put the battery sa household waste.
Contact: Santa Cruz Bicycles — 08 7095 0357 (option 2), quality.assurance@santacruzbicycles.com
Official notice — Product Safety Australia · PRA 2025/20511 · checked 10 Oct 2026