Your bike can be searchable. You don’t have to be.

How EbikeMate keeps your personal details private while still letting buyers, shops and police check a bike.

What anyone can see

When someone checks a serial number or EMID, or opens a Bike Passport’s public report:

  • Make, model, year and colour
  • The EMID
  • A masked serial (only the last few characters)
  • Registration and verification level
  • Theft status — and, if stolen, the suburb and date you choose to share
  • A bike photo you choose (or none)
  • Whether service history exists, if you allow it

What stays private

Only you can see these. They are never in public searches:

  • Your name, email, phone and address
  • Your full serial number
  • Receipts, invoices and ownership documents
  • Purchase price and date
  • Private notes
  • Your other bikes

Contacting an owner without revealing them

If you allow it, someone who checks your bike can send you a message through EbikeMate. We pass it on by email — they never see your name or email address, and you decide whether to reply.

When you sell

When you transfer a Bike Passport to a buyer, your private notes, receipts and documents are removed first. The buyer gets the bike’s identity and history — not your details.

Who else can see what

  • Our team can view records to resolve disputes and stop fraud. Every time they open a private record it is logged.
  • Police — we only share private details when the law requires it, for example a valid request from an Australian police service.
  • We never sell your personal information.

Your control

  • Choose your bike’s public photo, or show none.
  • Turn owner messages on or off.
  • Remove a bike from your account at any time. Its event history is kept for fraud prevention, without your details.

Full details are in our Privacy Policy. Questions? Contact us.

Ready to protect your bike?

Registration is free and takes a few minutes.

Register my e-bike — free

Your bike

Save your bike and every part shows whether it fits. Kept on this device; no account needed.

Add your bike

Brand not listed? Pick by motor system — parts follow the motor, not the badge on the frame.

Where are you?

Your postcode decides what you can see. Batteries are pickup only, so they only show to buyers near the seller, and some items are not shown in every state.