EbikeMate

Delete your EbikeMate account

How to delete your account and data, from the app or the website — and what happens when you do.

Personal accounts — do it yourself

  1. Sign in to EbikeMate (in the app or at ebikemate.com.au).
  2. Go to Account → Profile → Your data.
  3. Optional: choose Download my data to keep a copy.
  4. Open Delete my account, type DELETE and confirm.

If a bike on your account is reported stolen or lost, mark it recovered (or ask us) first, so the theft report isn’t lost.

Shop and business accounts

Email ebikemate@gmail.com from the address on the account. We close it for you so your customers’ Bike Passports are handed over properly.

Can’t sign in?

Email ebikemate@gmail.com from the address on your account and we’ll delete it within 30 days.

What is deleted

  • Your name, email and phone are removed and you are signed out everywhere.
  • Your Bike Passports are taken off the register, and their private photos, receipts, documents and notes are destroyed.
  • Your listings are withdrawn, and saved searches, saved listings and stolen-bike alerts are removed.

What is kept

  • A record that a deleted account and its bikes existed, so the register’s history stays trustworthy — with no name, email or phone attached.
  • Messages you sent to other people stay in their inbox.
  • Payment records we must keep for tax law (generally 5 years).
  • Bike Passports you already transferred to someone else belong to them.

See the privacy policy for more.

Create my free Bike Passport

Your bike

Save your bike and every part shows whether it fits. Kept on this device; no account needed.

Add your bike

Brand not listed? Pick by motor system — parts follow the motor, not the badge on the frame.

Where are you?

Your postcode decides what you can see. Batteries are pickup only, so they only show to buyers near the seller, and some items are not shown in every state.